Purchase and reservation
The day and/or time don't match my requirements, what can I do?
We take account of your choice of day and time where possible, but it may be that we do not have a flight in keeping with your wishes. We’ll always contact you if there is more than four hours’ difference between your choice of day/time and our flight possibilities. If we cannot find a suitable flight for you, we will reimburse 100% of your payment.
Why doesn't your calendar show the available flights?
Our daily operations depend on many aspects such as availability of pilots, residual flying time of the planes, rules with regard to maximum pilot flying hours, restrictions by the airports and any weather influences. Our planning schedules are therefore subject to continuous change, making it impossible to keep an up-to-date calendar on our site.
What payment methods do you accept?
We accept the following methods of payment: Mastercard, Maestro, Visa, SOFORT Banking, Bancontact, giropay and Ideal.
When will I be charged?
Payment is charged immediately after security checks from your bank issuer have been authorized.
My credit card doesn't work on your site, what now?
The 3D secure system is used in Europe. This is a verification method with which you must confirm your credit card payment using a special code. Many American credit cards do not use the 3D secure system. Please contact your credit card company or choose a different method of payment.
How do I know if my tour has been booked successfully?
We will send you a confirmation e-mail when a successful booking has been completed. This confirmation e-mail will give you the details of your booking along with a booking reference number. We advise you to keep this e-mail safely as you will need your booking reference number for any further queries that you may have. Failure to provide us with a booking reference number will result in a delay of your enquiry.
I did not receive a confirmation e-mail!
Please contact us if you do not receive a confirmation e-mail and we will see if it’s a problem with our system. Confirmation e-mails are generated and sent automatically once a booking has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail. You may also need to ensure that all of the details entered in are correct. Please pay particular attention to your payment card details and e-mail address.
Do I need a reservation?
Yes, reservations are mandatory for all sightseeing flying tours. If you have any questions you can call us at +31 20 225 1111 or e-mail us with your question at email@example.com
Are private sightseeing flying tours available?
Yes, private sightseeing flying tours are available. Please contact us at +31 20 225 1111 and you will be able to design any tour you wish!
Do you have gift vouchers available for purchase?
Yes we do. All you have to do is purchase a sightseeing flying tour from our website and put the name of your recipient as the passenger. You will then receive an e-ticket with their name on it and you can forward it to them however you wish. If you would like to purchase a hard copy gift voucher and have it mailed to you or your recipient, please call us at +31 20 225 1111 or e-mail us at firstname.lastname@example.org
so that we can process your order. Additional shipping fees and a €5.00 gift voucher processing fee will be applied.
Are there any additional fees?
No, there are no additional fees!
Can I pay you on location?
Sorry no, your flight must be booked and paid for online.