General terms & conditions

VARIATIONS OR CHANGES
Fly Over The World Sightseeing Flying Tours will use its best endeavors to deliver the service as advertised, discussed verbally, negotiated with a client or communicated via electronic or written form... However actual sights, flights, routes, airplanes, helicopter, departure times & flight duration may vary (or even be cancelled) due to weather or pilot discretion. Fly Over The World Sightseeing Flying Tours can give no guarantee of exact arrival or departure time for any service and will not be liable for any failure to make connections to other services or not achieving stated outcomes due to operational considerations beyond its control.

WEATHER / OPERATIONAL CONSIDERATIONS
If unsuitable weather on the day of the client’s flight exists (with no signs of improvement forecast), the flight may be re-scheduled at a time that is mutually convenient. If the client is unable to fly at any other time (i.e. the client is leaving the next day), then no fees are payable by the client. The call on the weather is at the absolute discretion of the pilot. Fly Over The World Sightseeing Flying Tours does not fly in heavy rain/poor visibility or when thunderstorms are in the area of flight. Safety is our number one priority.

On occasion, delays can occur for reasons beyond Fly Over The World’s control (i.e. passing storm / operational considerations). On these occasions Fly Over The World Sightseeing Flying Tours may exercise a “60-minute wait window”. This means that Fly Over The World Sightseeing Flying Tours will reserve the right to make a decision to fly for up to 60 minutes, in this time period the original booking and all our terms & conditions still stand (please allow for this contingency with your schedule).

Unless agreed prior, at no stage Fly Over The World Sightseeing Flying Tours is financially responsible for how passengers arrive or depart (by road) to or from our base.

OUR OFFER
If an offer has a limited validity or has other specifications, this will be emphatically mentioned. The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. Obvious mistakes and errors do not bind. The prices on this website are current prices and include VAT, any price changes are reserved.

THE AGREEMENT
The agreement is finalized at the moment the client accepts the offer and meets the conditions. If the client has accepted electronically the offer, Fly Over The World Sightseeing Flying Tours immediately confirms electronically that it has received the acceptance of the offer.

If the agreement is concluded electronically, we will take appropriate technical and organizational measures to protect the electronic data transfer and ensure a safe web environment. If the consumer pays electronically, Fly Over The World will observe the necessary security measures.

PAYMENTS
Payment of flights and other products must be made when the client books unless otherwise noted. The booking is only binding with Fly Over The World Sightseeing Flying Tours when payment has been received. Failure to comply with the terms of payment will result in the booking automatically being cancelled.

On an automatic cancellation the passenger must pay the cancellation fee in accordance with the conditions of cancellation mentioned in section ‘Client Obligations’. When making a payment to Fly Over The World Sightseeing Flying Tours, please refer to your booking number. Only official payment receipts are valid as proof of payment. Receipts from your bank statements (home banking) are not accepted as valid proof of payment.

SHARE WITH OTHERS OR PRIVATE CHARTER?
If the client is purchasing 1 or 2 seats on the airplane or helicopter the remaining seats could be (but are not always) occupied by other passengers. If the flight booking equals 3 passengers the client will automatically qualify for "Private Charter". Airplane / helicopter type & seating positions are subject to a weight & balance calculation on the day of the flight and are decided at the absolute discretion of the Pilot in Command.

CLIENT OBLIGATIONS

Cancellation (by the client) within 7 calendar days of flight date, you will receive your entire booking amount return. Cancellation (by the client) within 2 calendar days of flight date, you will receive 50% of your booking amount return. Cancellation (by the client) within 1 calendar day of flight date, or a no-show, will incur a 100% cancellation fee.

You may reschedule your flight. Changes will be free of charge until 48 hours before departure. For changes made less than 48 hours before departure, we charge €75.00.

Bookings made for peak periods (July and August) and/or national public holidays and then cancelled (within 7 calendar days prior to the departure date) will be subject to a 100% cancellation fee.

No fees are payable if Fly Over The World Sightseeing Flying Tours cancels the flight due to weather or other operational contingency. Refunds of payments made through 3rd party booking agents must be sought from the booking agent. It is also a requirement that (at time of booking) the client informs Fly Over The World Sightseeing Flying Tours of (any passengers that have) any physical or intellectual handicap (this is for no other reason than to help us help you).

Fly Over The World Sightseeing Flying Tours & its employees reserve the right to deny carriage/boarding (without refund) to any client or other person who behaves at any stage in a disorderly, intoxicated, threatening or offensive manner to the flight/ground crew or other passengers. Under Civil Aviation law, clients are also reminded that any such behavior may result in a criminal prosecution.


NOT PRESENT ON TIME
The boarding card shows the time at which your appearance should be present. If you are later, we reserve the right to shorten or cancel your flight. Refund is then not possible. So be on time!


OUR OBLIGATIONS
Fly Over The World’s duty is to minimize risk by making safety our primary focus and at the same time, to provide memorable experiences for our passengers.

Fly Over The World's Sightseeing Tours are conducted in collaboration with a third party, Sand Air BV and HeliCentre BV.

Sand Air owns the airplane and fully certified by 'ILenT' (Dutch CAA -NL) to work under the Air Operator Certificate (AOC) number NL-AOC-60. Sand Air features all statutory insurance, passengers are insured in accordance with the Regulation EC 785/2004 ETI .

HeliCentre owns the helicopters and fully certified by 'ILenT' (Dutch CAA -NL) to work under the Air Operator Certificate (AOC) number NL-AOC-36. HeliCentre features all statutory insurance, passengers are insured in accordance with the Regulation EC 785/2004 ETI .

AIRCRAFT / HELICOPTER LIMITATIONS
All flights are subject to the aircraft / helicopter operating within its weight and balance/performance limitations as specified in the Pilot Operating Handbook. Every flight has a maximum allowable total weight for passengers. Our airplanes seat up to 3 passengers plus one pilot. The total weight of the passengers cannot exceed 240 kg. Our triple helicopters seat up to 3 passengers plus one pilot. The total weight of the passengers cannot exceed 240 kg. Weight per seat cannot exceed 132 kg. Our quad helicopters seat up to 4 passengers plus one pilot. The total weight of the passengers cannot exceed 398 kg. Weight per seat cannot exceed 132 kg and the front seat cannot exceed 85 kg. This is also confirmed on the day of flight as clients are weighed prior to departure. Please note: Giving an incorrect weight at time of booking, could result in cancellation of the seat(s) on the day of the flight (with penalty) if it causes us operational difficulties, (i.e. the actual weights will contribute to an excess greater than our aircraft / helicopter maximum take-off weight).

LIABILITY
If the carrying out of any agreement by Fly Over The World Sightseeing Flying Tours gives rise to liability, this liability shall in all circumstances be limited to the amount which is paid out under Fly Over The World’s insurancy policy in the matter concerned. If the insurer makes no payment under the insurance policy, any liability shall be limited to a sum equal to the amount invoiced by Fly Over The World Sightseeing Flying Tours to the client in the matter concerned.

Claims for damages will lapse if proceedings are not instituted in the competent court within one year of the discovery of the relevant harm or loss.

Fly Over The World Sightseeing Flying Tours is entitled to engage third parties such as Sand Air and HeliCentre and is authorized to accept, for and on behalf of the client, any limitation of liability by any third party. Any liability of Fly Over The World for a third’s party’s failure to perform his/it’s obligations is limited to the amount that the client could have recovered from that third party in a direct action against that third party.

The client indemnifies Fly Over The World Sightseeing Flying Tours against any third-party claim arising from or related to the carrying out of an agreement by Fly Over The World Sightseeing Flying Tours.

Baggage and personal belongings (if allowed onboard by the pilot) are carried entirely at the client’s own risk.

GIFT VOUCHER
These terms and conditions apply to all gift cards issued by Fly Over The World (both electronic and printed gift vouchers, paper gift vouchers and gift cards) (hereinafter collectively: "Gift vouchers") sold by Fly Over The World and third party designated by Fly Over The World. Each Gift Voucher is provided with a unique code. This can be a number code and / or pin code and / or text code. Each Gift Voucher is only issued once. You must keep the Gift Card (including the code) carefully. In case of theft (including the use by unauthorized third parties of the code) or loss (including the (accidental) deletion of e-mails) no compensation will be made. Only original Gift Certificates and codes can be used and must be provided to Fly Over The World on request. Fly Over The World reserves the right to accept a Gift Voucher only upon receipt of the original Gift Voucher (in the case of electronic gift vouchers, the e-mail to you by Fly Over The World or a third party designated by Fly Over The World) and in which the code is included) and in case of improper use still demand payment in cash. If a Gift Voucher has been purchased from a third party, you must carefully store the receipt and submit it to Fly Over The World on request. To use a Gift Voucher, you must contact Fly Over The World by telephone or email and make a reservation for a tour on a date you prefer. The Gift Voucher must be returned to one of our employees before the flight. The nature, value, duration, expiry date can be found on the Gift Vouchers / or in the message (e-mail) in which the code is included. Each Gift Voucher is valid for a certain period of time. The Gift Card can no longer be used after the expiry date. Gift Vouchers can not be used for outstanding bookings. Gift Voucher or residual value are not exchangeable for money.

PRIVACY
Any information we receive via this web site or directly from you will be considered private and will never be passed on to any third party.

APPLICABLE LAW AND COMPETENT COURT
The services provided and any liability claims are governed by the laws of the Netherlands. Disputes are resolved by the court of first instance in Rotterdam.

Fly Over The World
Keukenhoflaan 143
2548 PD Den Haag
the Netherlands
+31 64 68 00 795
hello@flyovertheworld.com

Chamber of commerce #62142194
VAT number NL 8546.81.966.B.01

Sand Air BV AOC nummer NL-AOC-60
HeliCentre BV AOC nummer NL-AOC-36